Category Archives: Operations

Small Business Minute #36- Innovation Starts at Home

If you’re to believe everything you hear or read about innovation, you would be justified in thinking that innovation is an area best left to the big companies, but that would be wrong. Don’t let the status quo be the … Continue reading

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Small Business Minute VIDEO- Customer Service

1.Treat people like you want to be treated 2.Do what you say you’re going to do. 3. Don’t open a shop unless you like to smile! Continue reading

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Small Business Minute #34- Processes- Shampoo, Rinse and Repeat

Many business owners complain that they never seem to get anything accomplished during normal business hours because they are constantly being interrupted to deal with relatively unimportant issues. As the business grows the interruptions just keep on multiplying. This happens … Continue reading

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