Category Archives: Operations

Small Business Minute VIDEO- Customer Service

1.Treat people like you want to be treated 2.Do what you say you’re going to do. 3. Don’t open a shop unless you like to smile! Continue reading

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Small Business Minute #34- Processes- Shampoo, Rinse and Repeat

Many business owners complain that they never seem to get anything accomplished during normal business hours because they are constantly being interrupted to deal with relatively unimportant issues. As the business grows the interruptions just keep on multiplying. This happens … Continue reading

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Small Business Minute #13 – Performance Reviews

          One dreaded and often neglected aspects of being a business owner  (Tweet This) and managing employees, is the annual performance reviews. Although you’re well intentioned and sincere in your desire to perform this exercise in … Continue reading

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