The world economies are in a mess and heading for a recession. But this shouldn’t be much of a surprise if you’ve been paying any attention to the news over the past year.

The war in Ukraine, inflation, ongoing supply chain disruptions, interest rate increases, energy supplies and pricing are making it tough for consumers and small businesses alike.

So what is a small business owner to do? Well, you have two choices, play defense, and batten down the hatches or go on the offense and grab market share. So let’s explore both options.

Play defense

The most natural thing to do in recessionary times is to get ready to ride out the storm. In episode #55 of the Small Business Minute titled Are you Ready? I review some things you can do to ready yourself for an economic downturn.

But when a recession does hit, playing defense means making draconian cuts in expenses because there’s a good chance your revenues will take a hit.

It means being ruthless. You need to adopt the attitude that nothing is sacred, and everything is on the block. But being internal optimists, that’s not easy for a lot of entrepreneurs. Always remember the goal during recessionary times is to survive and live to fight another day.

One big problem with any pending economic retraction is knowing how bad things may get. There have been many contractions that weren’t anywhere near the predictions and ended up being nothing more than speeds bumps.

Ocean storm with lighthouse in background

However, there have also been many times that the reality was far worse than the forecasts. In addition, some industries were more impacted than others. The point is no one knows with any certainty which way the winds are going to blow. So, it’s better to prepare for the worst and hope for the best.

This recession is different

Unfortunately, there is one major problem facing business owners this time around – Covid! Let’s be honest, from a business owners’ perspective, Covid was not just a health issue, it was business destroyer. Its impact was far worse than any recession.

Small businesses faced unprecedented disruption, through forced shutdowns, and health and safety protocols that were extensive and expensive. This left small businesses uncertain of their future.

Because of this, entrepreneurs were forced to make decisions to cut staff and expenses in order to survive. Any owner that had a financial cushion saw most of that safety net disappear.

So, once the economies of the world started to open up, entrepreneurs have been struggling to return to profitability and normalcy. Unfortunately, because of Covid, most small businesses have nothing left to cut.

Sadly, if a recession is in the cards, thousands of small businesses will disappear as they are tapped out. One thing that you can count on is that there won`t be a government bailout.

But there is an alternative.

Play Offense

Soccer/Football player on the offense

If you take a pause and step back for a moment, you’ll might realize that there is another approach to consider, and that is to go on the offense.

When you consider that when most small business owners hear the word recession, their knee jerk reaction is pull back on everything. As I mentioned early, it’s a legitimate strategy. Batten down the hatches and survive.

However, instead of a wholesale slash and burn across all areas of their company, taking a surgical approach might prove to be the way forward.

First off, making cuts is prudent. But instead of sweeping cuts, why not look at all non-profitable areas of your company. Got dead inventory that you’ve been hanging onto, dump it and free up your cash. Even at $.25 on the dollar, it’s better than staring at it and it puts some cash in the bank.

Next, focus only on those products and services that are profitable, period! This is not the time to launch any new initiatives. They usually require some form of investment, whether that’s human or financial to support it until such time they contribute in a meaningful way to the bottom line.

By focusing on those products or services that are already profitable frees up financial and human resources to go on the offense and start grabbing market share.

When you consider that just about everyone of your competitors will be cutting their marketing spend, this will create a vacuum in the marketplace. With them cutting back on their promotional campaigns, this forces the advertising industry to offer discounts or bonuses to make up for their shortfalls. So, this is the time to take advantage of the situation and amp up your awareness.

By increasing your marketing and sales initiatives during this period, it can drive awareness of your products and services within your target market. The key here is “your target market”.

“Going on the offense in a recession,

is like driving down a two lane highway

and getting the chance to pass

10 slower cars in one shot.”

It’s absolutely necessary to have laser like focus on your target because you’ll need to be shrewd on how you spend your money. Because your profitability will probably take hit during a recession, this may not be the best time to open new markets, but every case is different and need to be measured on its own merits. However, going deeper into those channels that you already know and understand is the smart play.

It’s also important to be aware that recessions aren’t biased. They impact most industries the same. So, you’ll need to be prepared to sharpen your pencil as you hunt for new customers, because everyone will be looking for value.

Once the economy recovers, you should be able to recover most of the margin you gave up, because you’ll have fewer competitors.

Going on the offense in a recession, is like driving down a two lane highway and getting the chance to pass 10 slower cars in one shot.

Bear in mind, this strategy take guts, but as the saying goes “To the brave goes the spoils!” But when you think about it, how risky is it? It might be less than you think. When you consider your that many of your competitors will be sitting in a corner sucking their thumbs hoping that things get better.

Fortunately, recessions don’t come around that often but when they do, you must react decisively regardless of whether you choose to play offense or defense.

A word of caution if you’re planning to play defense, be ready to protect current customers or market share. Chances are one of your competitor may be playing offense and you are on their hit list.

Basketball players at the net

Get More LIFE Out of Your Business

You shouldn’t be the hardest working person in your company.

Many small business owners find that even after the struggling start-up years, they’re working too many hours and still managing every aspect of their businesses.

Greg Weatherdon has been there, done that. As an entrepreneur, he learned not only how to get a business to the point of running smoothly, but also how to reduce the number of hours he worked, delegate more responsibility to his employees, and take longer vacations while his business chugged along like a well-oiled machine. And now he is providing the secret to success.

Do you suffer from any of the following?

1. Business ownership isn’t living up to the dream.
2. Endless workdays.
3. You can’t find good people.
4. Profits are less than expected.
5. You can never take a vacation.

You’re not alone. But there is a solution. As Greg demonstrates, with some time and effort, you really can Get More Life Out Of Your Business.

I’ve been wanting to golf at a rural course for a number of years now. The reason is that this golf course now sits upon farmland that was once owned by two of my uncles. I had spent a lot of time of these farms as a kid growing up and I had only played the course once many years before and my memory suggested it wasn’t a bad little course.

So when a neighbour suggested that we get out for a round of golf, I recommended we go to this course and told him about my family heritage. He agreed and a tee time was booked.

Google Reviews

For the sake of brevity, let’s just say the course condition was less than stellar. The fairways and greens looked like they hadn’t seen water the whole season and were harder than concrete. Needless to say I was a little embarrassed that I had recommended the course.

“…playing on what was the equivalent of a parking lot didn’t help.”

Aside from the terrible course condition, the signage was askew, and you were left to your own devices to find your way between holes. All in all, not a great experience and my score reflected my frustration. Heck, golf is hard enough at times and playing on what was the equivalent of a parking lot didn’t help.

My Google review

So, having wasted good money playing a bad course, I felt compelled to leave a Google review. Needless to say they only received a one-star and my write-up stated that the course was unkept and appeared to be unloved as well. I further stated that they clearly couldn’t maintain 36 holes, so maybe they should try to focus on 18 and do it better.

About a week or so later, I noticed a message alert in my Facebook feed. To my surprise, it was from the course operation manager asking if we could chat, to which I agreed.

This individual went on to tell me that my review pained him because they are family owned and they work hard. He further explained that their water pump had been down for three weeks and that they’d been hauling water day and night during the hottest time of the year. He then proceeded to ask me to remove my review now that he had explained his position.

My initial response to his request was that he should have let us know at the time that the course was unplayable and let us make the decision to play, or they should have offered some form of discount when we showed up. This is a common theme with many small businesses, when they are unable to provide an acceptable level of service for whatever reason. They just keep quiet and continue to charge their regular fees, instead of coming clean and being honest.

Responding to Google reviews helps

It’s been my experience, that the main driver for this type of behaviour is that they are so in need of the revenue, that they place customer service or experience a distant second. But what they don’t realize is that this attitude costs them far more in the long run and just compounds an already bad situation.

I further suggested to the individual that they should reply to my comment on Google because people want to see how businesses react to bad reviews. I also told him that responding to bad reviews with a legitimate reason actually has a positive impact. He responded that they would just prefer that I remove the original comment because they don’t think they should have to air their disputes in public.

Shortly after this, the conversation started going off the rails. I explained to him that I wasn’t prepared to remove my comments, because I experienced a subpar course regardless of the reasons. In addition, I also wanted him respond to my review as I knew it was in his best interest, but he wanted none of that.

The point of this story is that far too many businesses fail to pay attention to the impact of good or bad reviews can have on your business. But even more importantly, is the impact you can have in responding to any and all reviews. Just think of how you go about searching for goods or services on Google. Once you’ve narrowed down the search results, do you read the Google reviews? How do you react when you see reviews that have no response from the business owner? How do you feel when there is honest commentary from the business owner to each comment?

When asked, most people agree that they value Google reviews when researching businesses and the research overwhelmingly support this position. Unfortunately, too many businesses do not pay any attention to this free resource and it’s costing them a lot of business.

Google provides every business the ability to be listed in their search results. It’s always of interest to me when I do a search within an industry to see businesses that haven’t claimed their listing. To find out if your business is listed, simply go to Google my Business. If your business is not listed, they make it quite easy to get a listing included in their search results by logging in and completing your business profile. That way you’ll be able to get the benefits of having Google reviews

In a recent survey by BrightLocal, an online agency that helps marketers working with a local business do their job better, found the following key statistics:

Key Statistics

  • 90% of consumers used the internet to find a local business in the last year, with 33% looking every day
  • 82% of consumers read online reviews for local businesses, with 52% of 18-54-year-olds saying they ‘always’ read reviews
  • The average consumer reads 10 reviews before feeling able to trust a business
  • Only 53% of people would consider using a business with less than 4 stars
  • The average consumer spends 13 minutes and 45 seconds reading reviews before making a decision
  • Among consumers that read reviews, 97% read businesses’ responses to reviews

A link to the complete survey results can be found here:

https://www.brightlocal.com/research/local-consumer-review-survey/#influence-of-reviews

Additionally, research has also found that consumer give more credibility to businesses that respond to reviews, good or bad. That’s because it shows that the business actually cares about their customer service. For proof, just think about how you react to reviews with and without responses from the business. I know how I feel, but to qualify this, I asked approximately 10 people what their thoughts were regarding businesses that respond to reviews. 100% agreed that they look favourably upon those businesses that take the time to respond.

Make them personal

If you’re going to respond to review, avoid the standard cut and paste responses, such as “Thank you” and make them a little personal. Whatever you do, do not offer any discounts or bribes to people in order to get them to write a Google review. It’s highly frowned upon by Google should they find out and will seriously impact your search ranking. However, asking people for reviews is quite acceptable and worthwhile.

As for my little story, in order to end my conversation with the individual, I stated that I will consider updating my comments to reflect that the owner did reach out to me. However, after further ruminating on the subject, I decided not to update my comments. My rationale was that it’s not my responsibility to do his job.

I’d like to know your thoughts if you were faced with a similar situation. So, leave your comments below.

You may also enjoy Want More Sales-Follow up

If you found this of value, please pass this along to any business owner that you fell could benefit by understanding the upside to Google reviews.

Get More LIFE Out of Your Business

You shouldn’t be the hardest working person in your company.

Many small business owners find that even after the struggling start-up years, they’re working too many hours and still managing every aspect of their businesses.

Greg Weatherdon has been there, done that. As an entrepreneur, he learned not only how to get a business to the point of running smoothly, but also how to reduce the number of hours he worked, delegate more responsibility to his employees, and take longer vacations while his business chugged along like a well-oiled machine. And now he is providing the secret to success.

Do you suffer from any of the following?

1. Business ownership isn’t living up to the dream.
2. Endless workdays.
3. You can’t find good people.
4. Profits are less than expected.
5. You can never take a vacation.

You’re not alone. But there is a solution. As Greg demonstrates, with some time and effort, you really can Get More Life Out Of Your Business.

In the movie Top Gun, Maverick and Goose are flying in close formation with Iceman in a training manoeuvre as they try to shoot down a much nimbler fictitious Russian MiG fighter. Maverick having been accused of abandoning his wingmen in the past, is sticking tight to Iceman but clearly has “the shot”.

Maverick pleads with Iceman to break off and let him take the shot. Iceman’s rebuttal is that he only needs a few more seconds to acquire the target. Finally, after what seems like an eternity, Iceman capitulates and breaks hard right as Maverick has requested and that’s when things get really ugly for Maverick and Goose.

When Iceman finally relinquished his position by breaking hard right, the airflow over the wings of Maverick’s plane became disrupted. What was once clear air flowing across his wings, turned into a vortex of turbulent erratic air. This clear air disruption meant the plane’s wings lost their lift capabilities. Suddenly, the plane was into a flat spin, from which Maverick couldn’t recover and cost Goose his life.

It’s good enough for me

Of course, this was fictional, but serves as a great example of what happens to too many businesses that don’t set their own strategy. They blindly follow a competitor’s lead assuming all along that “if it’s good enough for them, it’s good enough for me.” But what you don’t know is, what conditions they are operating under.

Thoughtlessly following a competitor’s strategy is just being lazy and leaves you vulnerable. Taking the time to set your own course is time well spent.

Your flight path

Charting your own flight path minimizes the risk of being caught up in a competitor’s vortex. You decide what to sell, who you want to sell to and where you want to sell. Paying too much attention to your competitor, restricts your ability to come up with creative solutions. Just because it’s never been done before, does mean it can’t.

Throughout my career I’ve broken the rules many times and received very little push back. In most cases it opened up a huge competitive gap that gave me a significant advantage over my competition. I didn’t have to wait for them to clear out of the way, because I wasn’t following anybody, as I had clear air all the way.

Clear air

How do you find clear air? Most of the time, it’s simply a matter of looking around and seeing what others outside of your industry are doing. We get so immersed in our industries, that we forget that people are doing new and creative things everywhere, in every industry and every day. You need to be aware of your surroundings, of what’s going on around. Once you develop this habit, you’ll begin to see a myriad of new ideas or opportunities that others have overlooked.

Copyright © Greg Weatherdon 2019

Sign up above to receive email notification of the latest update to this blog.

 

Get More LIFE Out of Your Business

You shouldn’t be the hardest working person in your company.

Many small business owners find that even after the struggling start-up years, they’re working too many hours and still managing every aspect of their businesses.

Greg Weatherdon has been there, done that. As an entrepreneur, he learned not only how to get a business to the point of running smoothly, but also how to reduce the number of hours he worked, delegate more responsibility to his employees, and take longer vacations while his business chugged along like a well-oiled machine. And now he is providing the secret to success.

Do you suffer from any of the following?

1. Business ownership isn’t living up to the dream.
2. Endless workdays.
3. You can’t find good people.
4. Profits are less than expected.
5. You can never take a vacation.

You’re not alone. But there is a solution. As Greg demonstrates, with some time and effort, you really can Get More Life Out Of Your Business.

Reading Time: 6 minutes

Be visible is really nothing more than the opportunity to get in front of the customer in some meaningful way. Unfortunately, it is proving far more difficult to do so. B to C or B to B businesses are equally challenged in getting through to their customers, because there are just many more roadblocks.

In the time before voicemail, a phone call to a customer’s home resulted in one of three outcomes; no answer, a busy signal or someone actually answered, pretty predictable outcomes. Along comes voicemail and call display, so now people could just ignore the call. Voicemail was supposed to be a tool to communicate information in one’s absence, however it morphed into a call screening tool when call display arrived on the scene.

The voicemail call display duo

Calls to a business customer pretty much followed the same path, however businesses usually had an additional layer of screening in place, namely the receptionist. As telephony automation increased, direct dial to customers was initially more productive, however with the advent of the voicemail call display duo, making contact quickly became more difficult.

Email on the other hand,quickly replaced the telephone as a primary communication device between business and customer. And why not? It was an easy way to send your thoughts or proposals to a client at any time of the day and unlike voicemail, you retained a written copy. Although this did create a challenge for some individuals to up their writing skills as, until this point, even the smallest companies had admin personnel who edited and finalized the final correspondence.

A response was expected

The initial upside to email was that it was a novelty and individuals promptly responded to any item that hit their inboxes. Maybe it was the novelty of this wonderful, empowering communication tool, but times have changed. Once upon a time, proper etiquette wouldn’t allow you to ignore personally addressed correspondence, but today it’s common practice. No, it didn’t matter, if the former was hand written and sent via a postal service and the latter sent digitally. In both cases someone took the time to compose the communication and therefore a response was expected

The problem today is mostly driven by the bombardment of unnecessary CYA’s or cover your ass, cc’s, bcc’s emails and let’s not forget the biggest culprit of them all, spam! It’s overloading peoples inboxes.

Average office worker receives 121 emails per day

It’s no wonder, when it is estimated that the average office worker receives 121 emails per day and sends out 40 per day. At that rate, they would easily fall a month behind within 10 days if they had to reply to every one they received.

With every technological advancement, we drift farther and farther apart from our customers. Social media and SMS are all being layered on and hyped as customer connectors, but they’re not. Just imagine what will happen when AI (Artificial Intelligence) goes mainstream? We’ll never have to talk, correspond or meet again. It’ll all be done for us. I am hopeful that the combination of Alternative and Virtual Reality might right the ship, but I won’t hold my breath.

Maybe I’m old school, but I’ve always pushed for a face to face meetings. No matter how far I had to travel or how inconvenient it was, getting in front of new or existing clients was a major sales and marketing tactic for me. Nothing beats face to face customer interaction. It allows you to see the customers reaction to your comments, thoughts or proposal. It gives you the opportunity to be in the moment to correct any misunderstandings or expand on key points. You can’t do that effectively via email.

Stickiness

The other added benefit of to be visible, was stickiness. It’s a term I have used for years in support of my need to get in front of clients. This approach is directly responsible for more than a few million dollars of revenue that I generated.

In a nutshell, stickiness is the art of being visible within client’s businesses. I’m not suggesting setting up a desk in your clients premises, although not a bad idea if the client is big enough! Being visible within a client requires effort and patience. Effort, because with all the built in screens I mentioned earlier, it’s a challenge to get a client to respond to your requests. Patience, because with everyone running flat out, meetings are now scheduled weeks in advance and not days.

The payoff though, is the more frequent you are in a clients place of business, the more people will come to recognize you. The more they see you, the greater the odds that you’ll have the opportunity to talk with them. Of course, the more you talk with them, the more you have a chance to let them know what you do.

Opportunities to be visible

A typical scenario, for me was to arrange a meeting with a client and as time went on, I got to know or at least recognize other people in the business. As we made our way to the meeting room or the person’s office, I’d make a point of saying hi to anyone I knew. It was more of an opportunity for me to let them know I was in the building.

Over time this little acknowledgement led to someone telling me to stop by when my meeting was over as they either had a question or wanted to talk with me about something and that something was usually a potential opportunity. My estimate is that this happened 50% of the time. Again, the size of your clients will impact these numbers but don’t underestimate the potential of even in the smallest of companies.

Another opportunity to be visible is upon completion of a project. Make an appointment with the customer to review the engagement. Too often, I see owners just send off the summary report and an invoice and that’s the end of it. What a missed opportunity! This is exactly when you need to be visible. Generally speaking, the client is happy with the results and are open to other suggestions you may have.

On those occasions when it’s just physically impossible to be visible on a client’s premises, there are other ways to stay front and center. For instance, the client has asked for a quote. Far too many owners email the quote and hope for the best. Instead, once the email has been sent, call them to let them know you sent it, especially with the number of emails that end up in the junk folder. Alternatively, finish your cover email with a statement, such as “I’ll call you tomorrow to discuss”. Then make sure you call.

Looking for ways to be visible to your customers pays greater dividends to the small business owner than most of their social media activity.

You may also enjoy The Fear Of Decisions

Copyright © Greg Weatherdon

Sign up above to receive email notification of the latest update to this blog.

Get More LIFE Out of Your Business

You shouldn’t be the hardest working person in your company.

Many small business owners find that even after the struggling start-up years, they’re working too many hours and still managing every aspect of their businesses.

Greg Weatherdon has been there, done that. As an entrepreneur, he learned not only how to get a business to the point of running smoothly, but also how to reduce the number of hours he worked, delegate more responsibility to his employees, and take longer vacations while his business chugged along like a well-oiled machine. And now he is providing the secret to success.

Do you suffer from any of the following?

1. Business ownership isn’t living up to the dream.
2. Endless workdays.
3. You can’t find good people.
4. Profits are less than expected.
5. You can never take a vacation.

You’re not alone. But there is a solution. As Greg demonstrates, with some time and effort, you really can Get More Life Out Of Your Business.

Many entrepreneurs’ struggles can be traced to their inability to bring focus to their business. It is said that if you try to be great at everything, you’ll end up being good at nothing. I like to use the example of sunlight to explain the power of focus.

The Power of Focus

Most day our world is full of sunlight and even on the hottest of days there’s little risk of it setting anything on fire. But take that same sunlight and let it pass through a magnifying glass held at just the right angle and within seconds you can create a flame. Then, if properly stoked, it can become a raging inferno. That’s the power of focus and by applying the principles of focus to your business can take a mediocre enterprise and turn it into one that is highly profitable and sustainable.

Not That Popular

Bringing focus is easier than most realize and can applied to many areas of your business but none are more important than sales and marketing. The first step is to identify your most profitable products and services and then rank them. You’ll most likely discover that upwards of 80% of your revenue is coming from approximately 20% of your services or products. This is key. Far too often we waste time and energy on our slow moving products. One of the reasons we do this is that they offer higher margins but also because we hate admitting we made a mistake. However, in many instances these more profitable products are just not that popular.

Now, do the same with your customers. You need to determine, their purchase frequency and order size. Chances are that you’ll find an interesting overlap of your most profitable products and type of customers.

Now here comes the hard part. Ideally you should look to lose or reduce your activity opposite these low volume or unprofitable products. Next, stop chasing those non-profitable customers and focus all your attention on those products, services and customers that are making you money.

For example, if you discover that the most profitable customers are those with 10-20 employees, then that size of company becomes your focus. Clearly, you have something they want, otherwise they wouldn’t be your biggest market. Can you have a secondary target market? Of course, but in most cases, you’ll never exhaust the primary list.

Outliers

Meanwhile, if non-targeted customers want to avail themselves of your business, that’s okay and you should gladly accept their business. But point is you shouldn’t be chasing them, let them come to you, they are outliers. Focus on those individuals or companies where you’ve already experienced a higher level of success and spend all your sales and marketing efforts accordingly.

Narrowing your focus helps you to become an industry specialist or even an expert. The deeper you go in your target market the higher your reputation will soar and the more in demand you become.

Light a fire under your business by narrowing your focus.

You may also enjoy The 80/20 Rule

Copyright © Greg Weatherdon 2017

Sign up above to receive email notification of the latest update to this blog.

Get More LIFE Out of Your Business

You shouldn’t be the hardest working person in your company.

Many small business owners find that even after the struggling start-up years, they’re working too many hours and still managing every aspect of their businesses.

Greg Weatherdon has been there, done that. As an entrepreneur, he learned not only how to get a business to the point of running smoothly, but also how to reduce the number of hours he worked, delegate more responsibility to his employees, and take longer vacations while his business chugged along like a well-oiled machine. And now he is providing the secret to success.

Do you suffer from any of the following?

1. Business ownership isn’t living up to the dream.
2. Endless workdays.
3. You can’t find good people.
4. Profits are less than expected.
5. You can never take a vacation.

You’re not alone. But there is a solution. As Greg demonstrates, with some time and effort, you really can Get More Life Out Of Your Business.

Far too often I come across entrepreneurs who can’t seem to launch their new business, product, service or even a new strategy. They are constantly tweaking it, in an attempt to make it better or even perfect the final offering.

What they fail to realize is that they’re wasting valuable learning time by not being in the market. Regardless of when they finally do launch, chances are they are going to need to make adjustments anyways once they receive customer feedback, so why wait?

“Far too often I come across smart people who create wonderful solutions for problems that don’t really exist.”

If you have a working prototype or framework for your service, my advice is get to market as soon as you can. By waiting you could be wasting valuable resources on developing features or benefits that no one cares about. Far too often I come across smart people who create wonderful solutions for problems that don’t really exist. It’s better to find that out sooner rather than later. 

Going to market as soon as possible with the minimum acceptable product or service will get you that all important feedback from the initial clients or presentations That way you can now focus your efforts on things that really do matter to the customer and not what you think matters.

So, if you’re wondering when to launch, do it now, because you can always make it better later.

Copyright © Greg Weatherdon 2017

Sign up above to receive email notification of the latest update to this blog

Get More LIFE Out of Your Business

You shouldn’t be the hardest working person in your company.

Many small business owners find that even after the struggling start-up years, they’re working too many hours and still managing every aspect of their businesses.

Greg Weatherdon has been there, done that. As an entrepreneur, he learned not only how to get a business to the point of running smoothly, but also how to reduce the number of hours he worked, delegate more responsibility to his employees, and take longer vacations while his business chugged along like a well-oiled machine. And now he is providing the secret to success.

Do you suffer from any of the following?

1. Business ownership isn’t living up to the dream.
2. Endless workdays.
3. You can’t find good people.
4. Profits are less than expected.
5. You can never take a vacation.

You’re not alone. But there is a solution. As Greg demonstrates, with some time and effort, you really can Get More Life Out Of Your Business.

There’s a lot of time and energy wasted by small businesses on the whole concept of brand building and little on reputation. So much of this noise can be traced back to the explosion of Social Media and if the truth be told, that’s all most of it is, noise.

To be honest branding any kind of service business has always been a challenge and is best suited to products. The exception to this is when a service business reaches a size and scope that no longer qualifies it as a small business. The primary factor is that most small businesses have difficulty defining what business they’re actually in and any attempt to develop a brand is a lesson in futility.

Personal Relationships

Think about how you react to certain businesses. There are many large organizations whereby you don’t have a personal relationship with anyone, yet you have come to trust their products or services. That’s because they have consistently lived up to or exceeded your expectation and you’re more likely to try a new offering from them. 

Contrast that now with a small business. Typically, you’ve met the owner and/or received a referral from someone who has. The distance from the top of the organization to you, is very short. It’s a personal relationship, their reputation.

What most successful entrepreneurs focus on is not creating a brand but of creating a great experience for their customers. Doing so, has built a reputation that is far more powerful than any manufactured brand.

Delivering a consistent service that customer are willing to tell their friends about is something that can’t be created. It has to be earned and is far more enduring and profitable as people will be willing to be put on a waiting list in order to deal with a company with a good reputation. For those who aren’t willing, they are probably not our target anyways.

The Smaller The Company, The Less Your Brand Matters-It’s About Your Reputation

Focusing on your reputation is a far better use of your time and effort than trying to create a brand. By simply making sure you treat the customer fairly, do what you say you’re going to do and fix any problems immediately. Doing so, goes a long way to building a great reputation. 

I don’t know about you but I would much prefer to deal with a small business that has a great reputation over a great brand.

Copyright © Greg Weatherdon 2017

Sign up above to receive email notification of the latest update to this blog

Get More LIFE Out of Your Business

You shouldn’t be the hardest working person in your company.

Many small business owners find that even after the struggling start-up years, they’re working too many hours and still managing every aspect of their businesses.

Greg Weatherdon has been there, done that. As an entrepreneur, he learned not only how to get a business to the point of running smoothly, but also how to reduce the number of hours he worked, delegate more responsibility to his employees, and take longer vacations while his business chugged along like a well-oiled machine. And now he is providing the secret to success.

Do you suffer from any of the following?

1. Business ownership isn’t living up to the dream.
2. Endless workdays.
3. You can’t find good people.
4. Profits are less than expected.
5. You can never take a vacation.

You’re not alone. But there is a solution. As Greg demonstrates, with some time and effort, you really can Get More Life Out Of Your Business.

There really isn’t a better testament for your business than having repeat customer sales. It tells you you’re doing something right because your customers are coming back for more. But the true magic of repeat business is understanding the frequency a customer buys, what they buy and the value of their purchases.

In Small Business Minute #21, I discussed how profitability increases when you deal with existing customers, but now I want you to leverage this information so you can enhance a customer’s lifetime value to your organization.

Big Companies Understand

Customer Lifetime Value or CLV has been used by large corporations for years. Companies like Gillette and Schick realized a long time ago that if they can get one of their shavers in your hands and you like it chances are that you’ll become a loyal and profitable customer by selling you an ongoing supply of blades at very high margins.

The same goes for printers. Once HP, Brother or Canon get you to buy one of their inexpensive printer, they know that you’ll produce a steady stream of high margin purchases every time you run out of ink.

Figuring Out

So if you haven’t calculated the Customer Lifetime Value for your business, now may be the time. By analyzing how, why, when and what your current customers are buying, you may begin to uncover patterns that you can start to exploit and market to your entire customer base. Finding continual opportunities to be of service to your clients increase not only their value to you but your value to them.

Copyright © Greg Weatherdon

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Get More LIFE Out of Your Business

You shouldn’t be the hardest working person in your company.

Many small business owners find that even after the struggling start-up years, they’re working too many hours and still managing every aspect of their businesses.

Greg Weatherdon has been there, done that. As an entrepreneur, he learned not only how to get a business to the point of running smoothly, but also how to reduce the number of hours he worked, delegate more responsibility to his employees, and take longer vacations while his business chugged along like a well-oiled machine. And now he is providing the secret to success.

Do you suffer from any of the following?

1. Business ownership isn’t living up to the dream.
2. Endless workdays.
3. You can’t find good people.
4. Profits are less than expected.
5. You can never take a vacation.

You’re not alone. But there is a solution. As Greg demonstrates, with some time and effort, you really can Get More Life Out Of Your Business.