Opportunities are like buses, if you miss one, another one will be along in a minute. That saying has a lot of truth in it, and although I hate missing an opportunity, I’ve found out over the years, not to lose any sleep over it, because it probably wasn’t meant to be.

Good or bad, I’m wired to be constantly on the lookout for opportunities. I owe much of my success to being able to identify real needs in those areas where I have some knowledge, and this is the catch. In order to take advantage or spot opportunities, you need know what you’re looking for.

Opportunities or distractions

Of course, the best o… Read More

Customer Lifetime Value

 

There really isn’t a better testament for your business than having repeat customer sales. It tells you you’re doing something right because your customers are coming back for more. But the true magic of repeat business is understanding the frequency a customer buys, what they buy and the value of their purchases.

In Small Business Minute #21, I discussed how profitability increases when you deal with existing customers, but now I want you to leverage this information so you can enhance a customer’s lifetime value to your organization.

Big Companies Understand

Customer Lifetime Va… Read More

Everyone Is In Sales

 

 

 

 

 

 

As business owners, we sometimes forget that every employee can have an impact on sales in our organizations. (TWEET THIS)

For example is the shipper receiver courteous to all who present themselves at the loading dock? Do those customers have a pleasant experience that reflects favorably on your organization? There’s nothing worse than going through the sales process only to drop the ball at the last step.

Are All Your Employees Motivated To Sell?

Are all your employees trained and rewarded for generating leads? Do they let you know about that new b… Read More