Tag Archives: customer service

SBM #63 – Don’t worry about the competition

Read Time: 5 mins Don’t worry about your competition. Pretty unusual advice to receive for any business owner. To be sure, we need to know some things about our competitors like: • Who they are • What products they sell … Continue reading

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SBM #61 Training Your Team

Reading Time: 5 mins We all have our own definitions of training for our team, but in all honesty, most of it sucks. Sure, for customer facing team members, we do the mandatory, how to acknowledge a customer stuff, with … Continue reading

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Small Business Minute #49- Clustering For Profits

Profit, that elusive goal that frustrates many a business owners. To be sure, many businesses are just bad ideas that never should have been started in the first place. However, there are plenty of others that are well run with … Continue reading

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