Tag Archives: customer service

SBM #61 Training Your Team

Reading Time: 5 mins We all have our own definitions of training for our team, but in all honesty, most of it sucks. Sure, for customer facing team members, we do the mandatory, how to acknowledge a customer stuff, with … Continue reading

Posted in Business, Leadership, Podcast, Sales | Tagged , , , , , | Leave a comment

Small Business Minute #49- Clustering For Profits

Profit, that elusive goal that frustrates many a business owners. To be sure, many businesses are just bad ideas that never should have been started in the first place. However, there are plenty of others that are well run with … Continue reading

Posted in Business, Operations, Podcast | Tagged , , , , , , , , , | 1 Comment

Small Business Minute VIDEO- Customer Service

1.Treat people like you want to be treated 2.Do what you say you’re going to do. 3. Don’t open a shop unless you like to smile! Continue reading

Posted in Business, Operations | Tagged , , , , | Leave a comment