Tag Archives: customer service

Small Business Minute VIDEO- Customer Service

1.Treat people like you want to be treated 2.Do what you say you’re going to do. 3. Don’t open a shop unless you like to smile! Continue reading

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Small Business Minute #33- Responsibility & Authority

A common mistake entrepreneurs make is that they expect their employees to take responsibility for the job they are tasked to do but fail to give them the authority they need. “It’s a little contradictory and more than frustrating for … Continue reading

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Social Media Can Enhance Your Customer Service or Not…

Guest Post by Amanda Weatherdon I was shopping in a rather large department store recently and once I found what I was looking for I proceeded to the nearest customer service counter to pay for the item. Unfortunately, there was … Continue reading

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Cables And Glasses Or Do You Really Care About Customer Experience?

Customer service is never just about one thing but is usually made up of dozens of interactions with a customer. Many of the details we sweat over in order to deliver that “great customer service” never even get acknowledged by … Continue reading

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A Simple Text Message Is All It Takes.

As we become more and more reliant on connectivity, why is it that those service providers, that keep us connected, are still in the dark ages when it comes to customer service? A few evenings ago we lost the internet … Continue reading

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Humans Juggle, Computers Multitask

Aside from walking and chewing gum, humans can’t multitask . Multitasking suggests doing two things at the same time like your computer does. The more powerful the computer, the greater its ability to do more things at the same time, … Continue reading

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