Decision Making- Engage Your Employees

Why is it that so many owners think they and they alone have all the answers, to every problem in their business?

When you consider that most owners started their companies as the only employee, it’s easy to understand how this attitude got started but why it continues is the question? Granted, there will always be those technical, legal or safety issues that require the owners input, but what about those day-to-day operational, sales and marketing challenges that arise?

Businesses are not democracies

Contrary to all the discussions about managing in the new millennium, businesses are not d… Read More

Teaching Moment, Small Business

Let’s face it, employees will screw up. But how we manage the situation can have greater importance and do more damage to your business than the actual mistake.

It has been my experience that most mistakes occur because the information or directions issued were not clear or detailed enough yet as managers we assumed they understood.

Too Little Information

In many situations, we’re so busy or stressed that we’ve issued just enough instructions to get the item delegated without considering whether they have ever done the task before or are clear about the end result. The employee on the other h… Read More