Tag Archives: customer experience

Small Business Minute #36- Innovation Starts at Home

If you’re to believe everything you hear or read about innovation, you would be justified in thinking that innovation is an area best left to the big companies, but that would be wrong. “Don’t let the status quo be the … Continue reading

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Cables And Glasses Or Do You Really Care About Customer Experience?

Customer service is never just about one thing but is usually made up of dozens of interactions with a customer. Many of the details we sweat over in order to deliver that “great customer service” never even get acknowledged by … Continue reading

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Competition Sucks!

One invaluable piece of wisdom I read somewhere a long time ago, stated something to the effect that being first in a category allows you to maximize your profit margin compared to entering an area where competition exists. Unfortunately, I … Continue reading

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