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Tag Archives: value proposition
One metric that frequently gets overlooked by most entrepreneurs is Customer Lifetime Value or CLV. I’m guessing it gets overlooked as a performance measurement because it’s not as exciting as some of the other metrics such as client acquisitions, yet … Continue reading
I often wonder why some businesses have different service parameters when serving their customers. A great example of this is the fast food industry in North America and their use of drive-thrus. For the most part, the industry has developed … Continue reading