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Tag Archives: performance
Let’s face it, employees will screw up. But how we manage the situation can have greater importance and do more damage to your business than the actual mistake. It has been my experience that most mistakes occur because the information or … Continue reading
One metric that frequently gets overlooked by most entrepreneurs is Customer Lifetime Value or CLV. I’m guessing it gets overlooked as a performance measurement because it’s not as exciting as some of the other metrics such as client acquisitions, yet … Continue reading