Tag Archives: performance

Small Business Minute # 25 Teaching Moments

Let’s face it, employees will screw up. But how we manage the situation can have greater importance and do more damage to your business than the actual mistake. It has been my experience that most mistakes occur because the information or … Continue reading

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Customer Lifetime Value

One metric that frequently gets overlooked by most entrepreneurs is Customer Lifetime Value or CLV. I’m guessing it gets overlooked as a performance measurement because it’s not as exciting as some of the other metrics such as client acquisitions, yet … Continue reading

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Competition Sucks!

One invaluable piece of wisdom I read somewhere a long time ago, stated something to the effect that being first in a category allows you to maximize your profit margin compared to entering an area where competition exists. Unfortunately, I … Continue reading

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Humans Juggle, Computers Multitask

Aside from walking and chewing gum, humans can’t multitask . Multitasking suggests doing two things at the same time like your computer does. The more powerful the computer, the greater its ability to do more things at the same time, … Continue reading

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Where’s Your Wealth?

For newly minted entrepreneurs, the biggest priority is to generate revenue, any revenue in an effort to transition from struggling to profitable enterprise. To those of us who have made the crossing, we have more often than not sacrificed our … Continue reading

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Do You Treat All Your Customers The Same?

I often wonder why some businesses have different service parameters when serving their customers. A great example of this is the fast food industry in North America and their use of drive-thrus. For the most part, the industry has developed … Continue reading

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