Tag Archives: performance

Small Business Minute # 25 Teaching Moments

Let’s face it, employees will screw up. But how we manage the situation can have greater importance and do more damage to your business than the actual mistake. It has been my experience that most mistakes occur because the information or … Continue reading

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Customer Lifetime Value

One metric that frequently gets overlooked by most entrepreneurs is Customer Lifetime Value or CLV. I’m guessing it gets overlooked as a performance measurement because it’s not as exciting as some of the other metrics such as client acquisitions, yet … Continue reading

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Competition Sucks!

One invaluable piece of wisdom I read somewhere a long time ago, stated something to the effect that being first in a category allows you to maximize your profit margin compared to entering an area where competition exists. Unfortunately, I … Continue reading

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