Tag Archives: customers

Small Business Minute #41 – Why Be An Entrepreneur?

Why would anyone want to be an entrepreneur? Why would you want to have to constantly worry about getting business, hiring employees, making payroll, covering rent, dealing with grumpy customers, finding customers, firing customers, firing people, sending out invoices, collecting … Continue reading

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Small Business Minute #21- No More Customers

          I regularly work with small business owners who are so focused on growing their customer base that they ignore their existing customers. What most don’t realize is that existing customers are far more profitable than … Continue reading

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Small Business Minute #15- Quit Scaring Your Customers

          I often come across business owners whose sales style is to use scare tactics rather than a consultative sales process By scare tactics, I refer to that style whereby the sales individual attempts to pressure … Continue reading

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Small Business Minute #2 – Idea Validation

Validating your idea, is one of the best pieces of advice I can give start-ups as well as existing business owners. This one item should be at the top of your to do list if you’re considering starting a new … Continue reading

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Social Media Can Enhance Your Customer Service or Not…

Guest Post by Amanda Weatherdon I was shopping in a rather large department store recently and once I found what I was looking for I proceeded to the nearest customer service counter to pay for the item. Unfortunately, there was … Continue reading

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15 Questions Every Business Should Ask!

In the quest to be successful, many small business owners wrongly assume that everyone is or should be our clients.  Unfortunately, by the time we realize the fallacy of this assumption, we’ve spent far too much time, energy and resources … Continue reading

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