Small Business Minute #36- Innovation Starts at Home

small-business-minute-36-innovation-starts-at-homeIf you’re to believe everything you hear or read about innovation, you would be justified in thinking that innovation is an area best left to the big companies, but that would be wrong.

Don’t let the status quo be the reason you don’t try something new

If truth be told, every company, regardless of size, has the opportunity to innovate. Although small innovations never make headlines, they never the less can make a dramatic impact within your company, and frankly that’s all that really matters.

What you need to understand is that most successful innovation comes from either borrowing ideas from other industries or reconfiguring your existing products or services to tackle new markets or customers. Continue reading

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Small Business Minute VIDEO- Customer Service

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Small Business Minute #35 – Motivation and Inspiration

small-business-minute-35-motivation-inspirationEveryone one of us needs to be motivated and inspired occasionally. Although successful entrepreneurs are inherently self motivated but none the less they still look for opportunities to keep themselves in the right frame of mind.

Being inspired or motivated is only half the required elements to achievement. The other half is action.

“Being motivated and inspired has little or no value if you don’t put anything into action.”

The biggest difference between successful and struggling entrepreneurs is action. Being motivated and inspired has little or no value if you don’t put anything into action. Spewing forth motivational quotes or inspirational stories is nothing more than a feel good exercise when you fail to take any steps towards accomplishing your goals. Continue reading

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Word of Mouth- Your Virtual Salesforce

 

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Small Business Minute #34- Processes- Shampoo, Rinse and Repeat

small-business-minute-34-processes-shampoo-rinse-repeatMany business owners complain that they never seem to get anything accomplished during normal business hours because they are constantly being interrupted to deal with relatively unimportant issues. As the business grows the interruptions just keep on multiplying.

This happens because when they first started out they were accustomed to doing everything, because they were it and only had to take care of themselves. They handled every issue. But as the company grew, they didn’t realize that they need to find an alternative, so they continue running the business like they’ve always done, only to see the number of decisions they need to make expand exponentially. And why not? Every other successful owner is doing the same. Right? Continue reading

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Small Business Minute #33- Responsibility & Authority

Small Business Minute #33 Responsibility and Authority

A common mistake entrepreneurs make is that they expect their employees to take responsibility for the job they are tasked to do but fail to give them the authority they need.

“It’s a little contradictory and more than frustrating for your team.”

This is particularly evident in customer service or customer facing positions. We tell our team that we want to provide the best customer service or experience, yet what typically happens is the individual is powerless to deliver on that promise without first checking with the owner or manager. It’s a little contradictory and more than frustrating for your team. Continue reading

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