Monthly Archives: August 2016

Small Business Minute #33- Responsibility & Authority

A common mistake entrepreneurs make is that they expect their employees to take responsibility for the job they are tasked to do but fail to give them the authority they need. “It’s a little contradictory and more than frustrating for … Continue reading

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Your Existing Customers May Be More Valuable Than You Think

Originally Published in Snips Magazine- April 2016 edition       Being an HVAC construction business owner is hard work and one of the biggest challenges every owner faces is trying to keep the order books full. Of all the areas … Continue reading

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Small Business Minute #32- Empathy-The Double Edged Sword!

Most successful entrepreneurs that I’ve met have a balanced approach to empathy, deep when required and non-existent when really necessary. On the other hand, I witness owners that aren’t so balanced. Those that have too much empathy, frequently worry way … Continue reading

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