Word of Mouth- Your Virtual Salesforce

 

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Small Business Minute #34- Processes- Shampoo, Rinse and Repeat

small-business-minute-34-processes-shampoo-rinse-repeatMany business owners complain that they never seem to get anything accomplished during normal business hours because they are constantly being interrupted to deal with relatively unimportant issues. As the business grows the interruptions just keep on multiplying.

This happens because when they first started out they were accustomed to doing everything, because they were it and only had to take care of themselves. They handled every issue. But as the company grew, they didn’t realize that they need to find an alternative, so they continue running the business like they’ve always done, only to see the number of decisions they need to make expand exponentially. And why not? Every other successful owner is doing the same. Right? Continue reading

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Small Business Minute #33- Responsibility & Authority

Small Business Minute #33 Responsibility and Authority

A common mistake entrepreneurs make is that they expect their employees to take responsibility for the job they are tasked to do but fail to give them the authority they need.

“It’s a little contradictory and more than frustrating for your team.”

This is particularly evident in customer service or customer facing positions. We tell our team that we want to provide the best customer service or experience, yet what typically happens is the individual is powerless to deliver on that promise without first checking with the owner or manager. It’s a little contradictory and more than frustrating for your team. Continue reading

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Your Existing Customers May Be More Valuable Than You Think

hp_img_storageServicesOriginally Published in Snips Magazine- April 2016 edition

 

 

 

Being an HVAC construction business owner is hard work and one of the biggest challenges every owner faces is trying to keep the order books full.

Of all the areas that require your attention, HVAC sales are the sole source of revenue and are usually a priority. When you think about it, all the other activities in your business are costs — necessary costs — but still costs. Sales are the lifeblood of your business and simply put, no sales equals no business.

“…there’s always someone willing to undercut your quote.”

And if things weren’t tough enough, there always seems to be someone willing to undercut your quote. However, most can’t do it cheaper and don’t realize it until they go out of business. But there always seem to be another startup willing to take their place and do unprofitable work and continue to make your life difficult. Continue reading

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Small Business Minute #32- Empathy-The Double Edged Sword!

Small Business Minute #32 Empathy-The Double Edged Sword

 

Most successful entrepreneurs that I’ve met have a balanced approach to empathy, deep when required and non-existent when really necessary. On the other hand, I witness owners that aren’t so balanced. Those that have too much empathy, frequently worry way too much how a given decision or request will be accepted by their employees and regularly succumb to the slightest resistance. This failure to follow through on their decision, even though deep down inside they know it’s the right to do, often limits their success or ability to move the company forward. Continue reading

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Preparing Your Small Business For Sale

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